Town Centre Management: Outlook from Portugal

In the last two decades, the Portuguese Government has responded to the decline of centres of commerce. In this paper, we analyse the three different experiences of town centre management (TCM) schemes developed in Portugal since the turn of the millennium. The first two stages were developed using public sector initiatives and their impacts were limited. The third stage is still under way and is composed of private projects created by local business owners. Taking Lisbon as a case study for this third stage we conclude that these projects have become a pro-active means of intervention in Portuguese town centres.     

医生的信息-情感交互模式对移动问诊服务满意度的影响——基于“激励-保健”理论的分析

移动问诊服务日益成熟，但患者满意度仍有待提高。现有研究对医患交互过程关注不足，且忽略患者不满意评价的影响因素。为此，本文引入"激励-保健"理论视角，研究医生的信息-情感交互模式对移动问诊服务满意及不满的影响机制。本文筛选国内某领先移动问诊平台中的300次医患沟通记录，采用"先定性后定量"的混合研究方法对数据进行分析。其中，定性研究旨在识别医生交互模式的细分维度，定量研究则用于提出并验证不同交互模式与患者满意及不满的关系。研究发现，医生的信息交互模式是移动问诊服务满意度的保健因素，而情感交互模式是激励因素。结论丰富了移动问诊服务患者满意度的研究框架，对改善医生行为和医疗服务APP设计提供了指导。     

社会化电子商务中卖家与非卖家信息分享行为差异

  目前社会化电子商务对用户分享行为的激励措施单一，缺乏吸引力，急需个性化的、有针对性的激励方式。社会化电子商务网站上，除了普通用户分享产品和购物信息外，一些电子商务卖家也分享产品相关信息以吸引消费者，拥有不同身份属性的用户被不同因素所激励。因此，为了设计个性化的激励方式，社会化电子商务平台需要进一步了解激励用户信息分享行为的关键因素的影响强度是否随着卖家与非卖家身份属性的不同而有所差异。         基于社会认知理论提出影响用户分享行为的关键因素，包括预期个人结果、预期社区结果和自我效能。采用目标理论，认为卖家为自我卷入型用户，非卖家为任务卷入型用户，并对卖家和非卖家不同身份用户的信息分享行为影响因素的差异建立理论研究模型。采用问卷调查法收集1 177位社会化电子商务用户的信息分享意愿及其影响因素的相关数据，运用Spss 19.0进行测量模型和t检验分析，以验证假设。         研究结果表明，结果期望和自我效能对信息分享意愿的影响强度在卖家与非卖家之间有显著的差异，卖家的分享意愿更多地受到预期个人结果和自我效能的影响，非卖家的分享意愿受到预期社区结果的影响。         研究结果拓展了社会化电子商务领域关于信息分享行为的相关研究，为后续研究提供了可能性。建议电子商务网站运营者在制定和实施激励计划时，应充分考虑用户的不同身份属性，有针对性地提供激励，以最大化地鼓励用户参与，保障网站健康发展。     

The middling mobile: finding place in the liquid city

The middling mobile, differentiated by their modest and unsure mobility, are a vast of bulk of people who intend or expect to move on. As they travel, they tread differing intensities of rhythm and social embeddedness felt to be chaotic, constraining, liberating, or comforting. Owing to their aspirations to ‘get out’ of a rhythmic life, or to move somewhere familiar, the middling mobile use movement and rootedness to navigate and manage everyday life in the liquid city. My analysis offers a holistic exposition of a life that flows between mobility/immobility and rhythmic/arrhythmic forms, and the transitions between them.     

国外手机依赖研究综述

目前国外对手机依赖的概念尚未达成共识；在手机依赖研究对象的选取上主要以青年群体为主，方法也主要采用定量研究；考察了手机依赖和性别、年龄、自尊等八个变量之间的关系；手机依赖的危害涉及生理、心理和社会三个方面，对手机依赖的防范主要从手机本身和教育两方面着手。国外对手机依赖的研究主要从生理和心理的微观层面进行，还缺乏宏观层面的考察。     

ECM-IS视角下移动政务APP用户持续使用意愿影响因素研究

随着“互联网+”时代的到来，移动政务APP快速发展，但也存在功能单一、满意度不高、用户持续使用意愿较低的问题，要促使其健康发展，必须重视用户的使用体验和使用意愿。本研究以ECM-IS模型理论为基础，构建了移动政务APP用户持续使用意愿影响因素模型，据此设计调查问卷并进行实证研究。研究结果显示，移动政务APP的系统质量是满足用户期望的重要因素，而用户感知对于提升用户的满意度以及促使持续使用具有重要的意义，其中，感知便利性和感知有用性的积极作用尤为明显。最后，从促使用户持续使用的角度，提出了完善移动政务APP系统功能、突出实用优势，兼顾趣味功能，以及重视用户感知、强调人文关怀等对策和建议。     

Improving patients’ satisfaction in a mobile hospital using Lean Six Sigma – a design-thinking intervention

Abstract

Lean Six Sigma (LSS) that offers a unique integration of Lean and Six Sigma has been accepted globally across services sectors. Previous studies that examined the application of LSS in healthcare were steered in traditional hospital settings. Apparently, there are no studies that highlight the application of LSS in mobile hospitals, an emerging trend in the healthcare sector. The aim of this article is to explore the applicability of LSS in a mobile hospital. The authors present a case study of improving patients’ satisfaction in a mobile hospital, through reducing turnaround time. Design-thinking intervention to LSS helped resolve a real-time problem using Define-Measure-Analyze-Design-Verify roadmap. This article contributes to the ‘healthcare quality” body of knowledge and is novel as it is the first of its kind of LSS application in a mobile hospital underpinning Design thinking. This study is unique as it demonstrates academia–industry collaboration in solving an organizational problem.     

手机媒体环境下当代大学生思想政治教育路径探析

手机媒体的快速发展，对大学生思想政治教育带来一系列的挑战。在手机媒体环境下如何更好地做好大学生思想政治教育工作，文章认为应从提高当代大学生自身科学文化水平和手机媒体素养、创建高校手机媒体环境下当代大学生思想政治教育新模式、营造健康的社会手机媒体环境等方面进行思考。     

手机取证及其应用——以职务犯罪侦查为剖析视角

随着移动通信技术的发展和应用的推广,手机犯罪成为了新的犯罪趋势,手机取证成为打击犯罪的有效手段,在职务犯罪侦查中发挥着重要作用.当前,手机取证技术还不成熟,因电子数据的不稳定性和手机系统软件的特殊性,手机取证在设备配置、软件升级、取证标准、规范,以及技术人员培养等方面还面临着严峻挑战.应对挑战,应当以云技术为基础,在全国范围建立手机取证数据的统一管理平台,设定取证标准、规范,建立有效的机制培养专业取证人才,最终全面提高取证能力.     

Distributed intervention: networked content moderation in anonymous mobile spaces

Given recent public focus on the use of digital tools to engage in discrimination and harassment, online platforms have come under increasing scrutiny to address online incivility. Many of these efforts have been critiqued for relying too heavily on technical tools or burdening individuals with the responsibility for reporting inappropriate actions. This research examines practices of digital bystander intervention on the anonymous localized mobile app Yik Yak. Through an analysis of the firsthand experiences of college students in the United States, this research identifies and investigates practices of networked intervention—that is, strategies of content moderation where success relies on collective action. Rooted in a general uncertainty and skepticism regarding reporting tools provided by the platform, findings suggest a preference for intervention practices that depend on distributed responsibility and networked activity. Taking inspiration from research on college bathroom graffiti—a parallel discursive environment—this paper employs the feminist theory of relational autonomy to explore the possibilities and limitations of networked intervention to cultivate individual and collective empowerment.